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DOMESTIC CLEANING

1. Definitions

1.1. In these Terms of Business the following definitions apply:
“The Company”, “We”, “Us” – means Gold Dust Cleaner of 47 Latham Road, Fair Oak,
Hampshire, SO50 8EZ.
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the
Company.
“Client” – means the person, firm or corporate body together with any subsidiary or
associated company as defined by the Companies Act 1985 to whom the cleaning
services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to
carry out the Service.

1.2. The Headings contained in these Terms are for convenience only and do not affect
their interpretation.

2. Contract

2.1 These Terms and Conditions represent a contract between Gold Dust Cleaner and the
Client.
2.2 The Client agrees that any use of the Company’s services, including placing an order
for services by telephone, fax, email, website forms shall constitute the Client’s
acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by the Company, these Terms and Conditions shall
prevail over any other terms of business or purchase conditions put forward by the Client.
2.4 No variation or alteration of these Terms and Conditions shall be valid unless
approved in writing by the Company.

3. Cost

3.1. Clients are charged £14 per hour. This rate is inclusive of cleaning products and
equipment supplied by the company. The same rate is applied if the client requests use of
their cleaning products and / or equipment.

4. VAT

4.1. We are not VAT registered, as a result there is no VAT charged.

5. Equipment

5.1. Cleaning materials (detergents, solutions, towels, cloths, gloves) and equipment
(vacuum cleaner, iron, ironing board, mop, brush and broom etc.) is provided by the
Company.
5.2. If the Client requests the use of their equipment, and if the equipment is complicated
to operate, the Client must provide clear and detailed instructions to the Cleaner.
5.3 The client agrees to provide electricity and where required hot water for the cleaner.
5.4. If a specific and detailed list of cleaning specifications (cleaning tasks) is required,
then it must be provided by the Client to the cleaning operatives prior to service
commencing. If only verbal description of the tasks has been provided, the Company
shall not be responsible for any tasks not carried out.
5.5. Due to the nature of cleaning toilets Clients are required to provide a toilet brush for
hygiene reasons.

6. Payment

6.1 Payment is due up to 7 days after the cleaning in the form of a bank transfer / standing
order, cheque or cash payment.

7. Refunds

7.1. No refund claims will be entertained once the cleaning service has been carried out.
7.2. Refund will be issued if a cleaning operative does not attend a cleaning visit, payment
for which has been already collected by the Company.

8. Cancellation

8.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or
changes the date/time less than 24 hours prior to the scheduled appointment; b) The
Client fails to provide access to the service premises thus preventing the Company to
carry out the booked work; c) There is a problem with the Client’s keys and the cleaning
operatives cannot let themselves in. If keys are provided they must open all locks without
any special efforts or skills.
8.2. If the Client needs to change a cleaning day or time the Company will do its best to
accommodate them. A minimum 1 weeks notice is required. Any changes in the cleaning
schedule are subject to availability.
8.3. The Company’s cleaning operatives work Monday to Friday.

9. Termination Of Contract

9.1. The Client may terminate the cleaning contract by giving 14 days prior notice. The
Client agrees to have at least 1 cleaning visit carried out during the 2 week notice period.
9.2. The Client agrees to pay a cancellation fee of £30.00 if no notice is given.

10. Claims

10.1. The Company’s public liability insurance will cover damages caused by a cleaning
operative working on behalf of the Company up to £1,000,000.00. All claims are subject
to an excess of £100.00.
10.2. The Client agrees that due to the nature of the service the Company guarantees
only to correct any problems reported within 24 hours. Failure to do so will entitle the
Client to nothing. The Company may require entry to the location of the claim within 24
hours to correct the problem. Any refunds or adjustments must be requested to the
Company directly and subject to approval by the Company.
10.3. While the Company operatives make every effort not to break items, accidents do
happen. Identical replacement is always attempted but not guaranteed. For this specific
reason, the Company requests all irreplaceable items (whether monetarily or
sentimentally valuable) be stored away and / or not cleaned by the cleaning operatives.
10.4. In case of damage, The Company will repair the item at its cost. If the item cannot
be repaired the Company will rectify the problem by crediting the customer with the item’s
present actual cash value towards a like replacement from a Company’s source upon
payment of cleaning services rendered.
10.5. The Company shall not be responsible for damage due to faulty and/or improper
installation of any item. All surfaces (i.e. marble, granite, wood etc.) are assumed sealed
and ready to clean without causing harm.
10.6. No claims shall be entertained if the Client has an outstanding balance aged more
than 30 days.
10.7. Any attempt to commit insurance fraud or any use of false information to commit any
type of fraud will be prosecuted to the fullest extent of the law together by the Company
and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
10.8. Key replacement/locksmith fees are paid only if keys are lost by our operatives.
10.9. Any keys, alarm codes that are provided to the company providing access to the
property will be securely stored and never passed to a third party.

11. Liability

11.1. The Company shall not be liable under any circumstances for any loss, expense,
damage, delay, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with a late
arrival of Company operatives at the service address. The Company endeavours to be
right on time on any visit but sometimes due to transport related and other problems which
are beyond the Company’s control, the Company operative’s may arrive with a delay or
the cleaning visit may be re-scheduled.
11.2. The Company shall not be liable under any circumstances for any loss, expense,
damage, delay, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with : 1. A
cleaning job not complete due to the lack of hot water or electricity, or equipment not in full
working order; 2. Third party entering or present at the Client’s premises during the
cleaning process; 3. Any damages caused by faulty/not in full working order equipment or
materials supplied by the Client.
11.3. The Company shall not be liable under any circumstances for any loss, expense,
damage, delay, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with the
Company carrying out services for the Client if the Client has an outstanding amount aged
30 days or more from the date the payment was due.

12. Supplementary Terms

12.1. The Company, reserves the right to re-evaluate rates at any time should the Client’s
initial list of tasks change.
12.3. The Company reserves the right to amend the initial quotation, should the Client’s
original requirements change. Differences in excess of 10% will be discussed with the
Client prior to the start of the work.
12.4. If any estimates of how long it will take the cleaning operatives to complete the job
are being provided those are only estimates based on the average time it takes to clean a
home or an office of similar size to the Client’s, it is difficult to calculate precisely how long
such tasks may take and that a degree of flexibility may be required.
12.5. All fragile and highly breakable items must be secured or removed.
12.6 The Client agrees to adequately control any animals that could cause harm to the
cleaner and / or hinder the effective clean of the property.
12.7. The Company reserves the right to make any changes to any part of these Terms
and Conditions without giving any prior notice. The Company may add to or alter these
Terms and Conditions from time to time and any alterations or additions will apply to new
business but not to existing contracts. Please refer to your copy of these Terms and
Conditions.

13. Our Guarantee

13.1 The Company has built its business and reputation by providing its clients with the
best possible cleaning service available. Still, the Company realises, that because its
operatives are human beings, they sometimes make mistakes. For this reason, the
Company offers you a guarantee. If the Client is not satisfied with the cleaning standard of
certain areas after the cleaning, the Company’s operatives will come back to the Client’s
home and re-clean those areas free of charge.

14. Law

14.1 These Terms are governed by the laws of England and Wales, and are subject to the
exclusive jurisdiction of the Courts of England, and Wales.